Shipping and Delivery Policy

Last updated: 22 Nov, 2025

This Shipping and Delivery Policy explains how orders are processed, produced, shipped, and delivered by Box Printify. By placing an order, you agree to the terms described in this policy.

1. Shipping Regions

Box Printify accepts orders from customers around the world. We provide global shipping to most countries.

However, we do not ship to the following countries:

Israel
India

Customers from all other regions may place orders and request international shipping quotes.

2. Production and Processing Times

All packaging products are custom made. Production begins only after you approve the final proof.

2.1 Artwork Review and Approval

Digital proofs are sent for approval after quotation
Production begins only after final written approval

2.2 Standard Production Timeline

Production time is included in the overall delivery window and may vary based on materials and order size.

3. Delivery Timeframe

The standard delivery timeframe for all orders is within two weeks from the date of final proof approval.

This includes:
• Production time
• Packaging and preparation
• Shipping and final delivery

Delivery to remote international locations may take longer due to customs or transit limitations.
If a significant delay occurs, we will notify you promptly.

4. Shipping Costs

Shipping is free for all countries.

Customers are responsible for any customs or import fees charged by their country.

5. Shipping Methods and Carriers

Box Printify ships through reliable global carriers such as UPS, FedEx, DHL, and USPS. The carrier selected depends on the destination, parcel size, and shipping method.

Tracking details will be provided once the order is shipped where available.

6. Order Delivery Requirements

Customers must ensure:

Accurate shipping address
Correct contact information
Availability to receive the delivery or arrange collection
Any special delivery instructions are shared before final approval

Box Printify is not responsible for delays or failed deliveries due to incorrect addresses or lack of recipient availability.

7. Lost, Damaged, or Incorrect Shipments

7.1 Damaged Packages

If you receive damaged goods, notify us within three business days and include photographs of the damage.

7.2 Lost Shipments

If tracking shows delivered but items cannot be located, contact the carrier first, then notify our team for assistance.

7.3 Incorrect Orders

If you receive incorrect items, report the issue within three business days and we will review the case. All claims follow the procedures outlined in the Refund and Exchange Policy.

8. Customer Responsibilities

Customers agree to:

Provide complete delivery details
Approve proofs promptly
Respond to communications
Inspect shipments upon arrival

Delays caused by missing information or delayed approvals are not the responsibility of Box Printify.

9. Changes to This Shipping Policy

Box Printify may update this policy from time to time. Any updates will be posted with a revised date.

10. Contact Information

Email: sales@boxprintify.com

Phone: +1 (929) 652 – 4280