Privacy and Security Policy

Last updated: 22 Nov, 2025

At Box Printify, we value your privacy and handle your personal information with care. Your trust matters to us, and we are committed to keeping your data secure, confidential, and used only for legitimate business purposes. This Privacy and Security Policy explains how we collect, use, store, and protect your information when you interact with our website.

1. Information We Collect

We collect information to process your orders efficiently and to improve your experience on our website.

1.1 Registration Information

When you register or submit a quote request, we may ask for your name, email address, phone number, and other basic details. This helps us contact you even if no order has been placed yet.

1.2 Order Information

To process your order, we collect your name, email address, phone number, shipping address, billing details, and payment preferences. We use this information to complete your order and to contact you if any issue arises.

1.3 Automatically Collected Data

We collect technical information such as IP addresses, browser type, device type, pages viewed, and visit timestamps. This information helps us administer the website and understand user activity. This data is not linked to your identity.

1.4 Cookies and Tracking Technologies

We use cookies to recognise users, maintain shopping sessions, and improve website performance. Cookies are required for certain website functions. You may disable cookies through your browser settings.
For more details, please review our Cookie Policy https://boxprintify.com/cookie-policy/.

2. How We Use Your Information

We use the information collected to:

Process and fulfil your orders
Provide customer service and support
Improve website performance and user experience
Send updates, promotions, or newsletters if you choose to subscribe
Protect our website from fraudulent activity
Comply with legal obligations

You may opt out of marketing emails by contacting us or using the unsubscribe option provided in each communication.

3. Payment Processing and Security

We use trusted third-party payment processors to handle all payment transactions.

3.1 Stripe Payment Processing

Payments made on our website may be processed through Stripe. Stripe securely handles payment card information using tokenisation and strict PCI DSS security standards. Box Printify does not store full credit card numbers on our servers.

Stripe may collect limited information necessary to process your payment securely. You can review Stripe’s privacy practices on their official website.

3.2 SSL Encryption

All sensitive data shared on our website is protected with SSL encryption. This helps safeguard your personal information during transmission.

4. Third-Party Services

We work with reputable third-party service providers to process payments, ship orders, and manage certain website functions. These service partners only receive the information necessary to complete their tasks and are not permitted to use your data for any other purposes.

5. Legal Disclosures

We may disclose information if required by law, legal process, court order, or to protect our rights and comply with regulatory obligations.

6. Business Transfers

In the event that Box Printify undergoes a business transition such as a merger, acquisition, or asset sale, customer information may be transferred as part of the transaction. If such a transfer requires additional consent under applicable laws, we will notify you in advance.

7. Customer Rights

Depending on your location, you may have the right to:

Request access to your personal data
Request correction or deletion of your data
Request restriction of processing
Object to certain types of processing
Request a copy of your data in a portable format
Withdraw consent at any time where processing is based on consent

To exercise your rights, email us at info@boxprintify.com.

8. Communications

We may contact you with order updates, production details, promotional messages, or newsletters. You may opt out of marketing messages at any time by replying with unsubscribe or contacting us directly.

9. Links to Other Websites

Our website may contain links to external sites. Box Printify is not responsible for the privacy practices or content of these third-party websites. We recommend reviewing their privacy policies.

10. Data Security

We take both online and offline security seriously.

Sensitive information is encrypted during transmission
Access to personal data is restricted to authorised staff
Internal procedures are in place to handle personal information responsibly

11. Changes to This Privacy Policy

We may update this Privacy and Security Policy from time to time. Any changes will be posted on this page with an updated date. For significant changes, we may notify you by email where appropriate.